Influence of Knowledge Management Capabilities on the Performance of United Nations Office for Project Services (Kenya Multi Country Office)

Abstract

In an era of rapid technological advancement, the potential for using knowledge management to improve project implementation quality is growing at an exponential rate. Knowledge management may play a critical role in both preventing humanitarian disasters and capacity building to better disaster response, as well as helping to improve coordination as well as communication in emergency situations. When assessing the effectiveness of humanitarian aid, a precise weight is placed on the application of knowledge management in novel habits to humanitarian projects, as it is an essential constituent in extending the impact, reach, and programs scale started by global humanitarian organizations. “This research aimed at analyzing the knowledge management capabilities influence on performance at UNOPS guided by the following objectives; to establish the influence of knowledge acquisition on performance, to study the effect of knowledge application on performance, to study the effect of knowledge transfer on performance and to establish the effect of knowledge protection on performance. This research adopted the knowledge based view theory, resource based view theory and dynamic capabilities theory. A descriptive research design was used in this research. The 386 employees at UNOPS served as the research population. Sample size was 112 respondents arrived at using Yamane formula. This research relied on primary data collected via questionnaires. Google forms were made use of in the questionnaire administration. The collected data was upgraded into quantitative form to enable analysis via SPSS. The statistics generated were descriptive statistics that was inclusive of mean as well as standard deviation and inferential statistics that was inclusive of both correlation analysis as well as multiple linear regression. The study revealed a significant positive correlation between knowledge application, knowledge acquisition, knowledge protection, knowledge transfer and performance at UNOPS. Regression analysis revealed that 93.3% of changes in performance at UNOPS were attributed to the four variables selected in this study. In conclusion, knowledge acquisition, knowledge application, knowledge transfer and knowledge protection are essential in enhancing performance. Based on the findings, knowledge protection recorded the greatest influence on performance followed by knowledge transfer while knowledge acquisition and knowledge application had the least influence. As a result, it is recommended that UNOPS managers and policymakers should continue utilizing knowledge management capabilities, as this improves their performance.