Effect of Operations Management Strategies on the Performance of Insurance Companies in Kenya

Abstract

The primary goal of the study was to determine the impact of Operations Management Strategies such as Lean, Just-In-Time, Service, Total Quality Management, and Product Management on the performance of Kenyan insurance businesses. Descriptive survey research approach was used. The survey's goal was to explain organizational performance in 55 Kenyan insurance companies based on data obtained from an average of three respondents in each company. The three respondents were chosen to represent top management, middle management, and middle-level workers, respectively. For the aim of data analysis, a multiple regression model with six variables was used. Organizational performance was the dependent variable in the model, whereas the five operations management strategies were the independent variables. The study used a sample value of 55 to represent each company. Data analysis used multiple regression analysis.