E-readiness and Service Delivery Among State Corporations in Kenya

Abstract

For a long term, the public institutions in Kenya have been regarded to have low level of service delivery. This low level of service delivery in the wider public sector in Kenya has resulted into inefficiencies in the operations. Although some of these institutions have adopted technologies like e-government, it is surprising that most of the operations like job application in majority of these institutions are still done manually. Thus, the present study sought to establish the extent of e-readiness among state corporations in Kenya; relationship between e-readiness and service delivery among state corporations in Kenya and determine the challenges of achieving ereadiness in among state corporations in Kenya. The study adopted a cross sectional, causal and descriptive design targeting 207 state corporations in Kenya. Convenience sampling was used to select 136 institutions. Information was obtained in its primary form and analysis was conducted via descriptive as well as inferential statistics. Table was used in presentation of the findings. It was shown that the State Corporations in Kenya had implemented e-readiness to a great extent and this had a positive and significant relationship withservice delivery although challenges were encountered. The study recommends that the management of the State Corporations in Kenya should strive to improve on connectivity so as to significantly enhance on service delivery. The policy makers in Government should establish relevant legal and regulatory framework so as to enhance service delivery.