Relationship Between Perceived Organizational Support and Work-family Conflict Among Employees Within the Banking Industry in Kenya

Abstract

Perceived institutional aid among employees has an influence on the intensity of occupational-household incongruence among employees in various organizations. This research study determined that employees regard their institutions as supportive or unsupportive and these perceptions of support or otherwise has an association to occupational-family conflict among employees within the banking industry. The study used a descriptive research design with Work-family conflict as the dependent variable and perceived organizational support as the independent variable. The aim was to examine the existence of work-family interference, establish the proportion of discerned corporate employee assistance and determine the association between perceived organizational support and work-household incompatibility among employees within the banking industry in Kenya. The 53 participants in this research project were sampled from a population of 60 front line bank employees working within Nairobi County. The sample was determined through purposive random sampling and the data was acquired by use of Likert Scale closed ended questionnaires. The data was analyzed by the use of SPSS version 25. The results were presented using Tables and Figures. The results ascertained that there was a negative association between perceived corporate employee assistance and occupational-household interference among workers in the banking industry in Kenya. Employees who had developed positive perceptions regarding their organization’s support for the family well-being reported lower levels of work-family conflict whereas those who had negative perceptions in regard to organizational support for family well-being reported higher levels of work-family conflict.