The Impact of Eletronic Banking on Performance of Commercial Banks in Juba, South Sudan

Abstract

Innovations in information technology are the driving force behind the tremendous transformation that commercial banks have been through recently; this change in the nature of these financial institutions is a direct result of these innovations. Recent technological progress in banking has been led by the widespread use of internet banking and electronic banking. In light of the international trend towards mobile and online banking in Kenya. Banking operations are now more efficient and cheaper than ever thanks to the fast development of information technology. This study set out to determine how much of an impact electronic banking has had on the bottom lines of Juba, South Sudan's commercial banks. The research set out to do one thing, and one thing only: assess how much of an effect electronic banking, mobile banking, ATMs, and credit cards have had on the productivity of banks. This performance was evaluated by looking at increased profits, reduced costs, improved customer satisfaction, improved management, and increased bank assets. The descriptive research method used in this inquiry was the most suitable method since it allowed us to evaluate the means, standard deviations, maximums, and minimums of the study's variables. During the course of the investigation, 31 commercial banks in Juba, South Sudan, were under scrutiny. The primary data for the study came from a self-administered questionnaire created by the study's authors. Tables and figures were used to display the results of the SPSS analysis of the acquired data. From the data, it seems that commercial banks that implement electronic banking services have a greater chance of succeeding. The findings of the research demonstrate the many advantages of transitioning to electronic banking, such as higher revenues, cheaper expenses, more effective management, more satisfied consumers, and greater capital outlays. The efficiency of the electronic banking system was evaluated by analyzing data on mobile banking, automated teller machine use, and credit card transactions. The research found that commercial banks in Juba, South Sudan were much less profitable after implementing electronic banking compared to before. Credit Card, Mobile Banking, ATM, and Electronic Banking were used as independent variables; their value of R Squared was 0.194, indicating that they accounted for 19.3% of the total variance in the dependent variable, Performance. According to the findings of the research, commercial banks should prioritize the expansion of internet infrastructures throughout the country so that a greater number of individuals may have access to financial services regardless of where they happen to be located. The research also suggests that commercial banks should develop new online banking services to cater to the requirements of customers, such as financial planning, mortgage finance, and instruction on how to make the most of the available internet banking services.