Stakeholder Management Process and Implementation of Central Business District Decongestion Projects: a Case of Nairobi City, Kenya

Abstract

Effective and efficient stakeholder participation during project implementation by the project managers is not an if but a must for project success. Through various literature and different authors, it has been noted that stakeholders contribute substantially in a project. The inputs and involvement of stakeholders have been linked to increased project ownership. This study is aimed to determine how stakeholder management process and implementation of central business district decongestion projects: a case of Nairobi city. The study objectives of were to explain the extent stakeholder mapping process influences implementation of central business district decongestion projects, Nairobi city, to assess the extent to which civic education process influences implementation of central business district decongestion projects, Nairobi city, to examine how the stakeholder communication process on project information influences implementation of central business district decongestion projects, Nairobi city, and to establish how stakeholder planning process influences implementation of central business district decongestion projects, Nairobi city. The research study involved a descriptive research design. Using a questionnaire as a research instrument data was collected from 392 respondents and later coded before descriptive and inferential statistics was done. The research study was able to establish stakeholder management process in stakeholder mapping process, stakeholder civic education process, stakeholder communication process of project information, and stakeholder planning played a critical role in implementation of central business district decongestion projects in Nairobi city.