Effect of Restructuring on Employee Job Satisfaction at the National Police Service Commission in Kenya

Abstract

In most cases, restructuring implies changing the normal operations to a new mode of operation and the practice should involve more than just asking the employees for their ideas and opinions, but the involvement of employees in every aspect of the decisionmaking process. However, it is not clear whether restructuring in an organization would influence the employee job satisfaction especially when carried out in National Police Service. The purpose of this study is to determine the effect of restructuring on employee job satisfaction at the National Police Service Commission in Kenya. The study was anchored on three theories – resource base, Burke-Litwin and Herzberg two factor theory and used descriptive survey design. The study was conducted at the National Police Service Commission headquarters located in Nairobi of which 314 officers distributed in Finance, Operations, Administration and Planning departments formed the target population, from which 180 was obtained as sample size. These respondents were issued with questionnaires for quantitative data, which was analysed descriptively (mean and standard deviation) as well as inferential statistics (multiple regression) to model the association between independent variables and the dependent variable. The study found that operational restructuring, financial restructuring and portfolio restructuring all statistically, positively and significantly influenced employees’ job satisfaction. The study recommended that the policy makers at Police Commission should carry out operational restructuring in such a way that employee welfare are put into consideration and their job satisfaction is also upheld. Similarly, the portfolio restructuring should be conducted in a fair, transparent and honest manner, especially when the employees are being assigned to their new duties as this will not dampen the working spirit of the employees and also will encourage their job satisfaction.