Influence of Telecommuting on Employee Performance in Kenya Airways PLC

Abstract

This study examined the influence of telecommuting on the performance of employees in Kenya Airways PLC, which is a leading airline company in Africa. The study theoretical framework upon which the study was built on was the social exchange theory and as well as the signalling theory. In terms of data collection, the researcher used a descriptive survey design and collected data from 354 employees using online questionnaires. Data that was collected was consequently analysed through the use of descriptive statistics as well as linear regression. The results from the analysis revealed that telecommuting had a positive and significant effect on the performance of employee, as relates to the measurement by task completion, work flexibility, as well as job satisfaction. The research study also highlighted that telecommuting enhanced the work-life balance of the employees and gave them more autonomy over their work processes. The study concluded that telecommuting is a viable strategy for improving employee performance and engagement in Kenya Airways PLC. The recommendation from the research study was that the company should provide adequate work software, tools, facilities, and equipment for telecommuting, as well as train its employees on how to use them effectively. The study also recommended that the company should maintain a supportive and distinctive telecommuting work culture for telecommuters to foster their sense of belonging and commitment and that similar studies should be conducted in both the aviation industry and non-aviation industries in Kenya to establish if its finding would be applicable to other businesses.