dc.contributor.author | Mokaya, Sally, B | |
dc.date.accessioned | 2024-02-20T14:41:58Z | |
dc.date.available | 2024-02-20T14:41:58Z | |
dc.date.issued | 2022 | |
dc.identifier.uri | http://erepository.uonbi.ac.ke/handle/11295/164313 | |
dc.description.abstract | This study examined whether Huduma Centres have enhanced public service delivery in Kenya,
with a case study of Nairobi County. The objectives for this study were to examine if Huduma
Centre’s One-Stop-Shop model enabled change in time taken to deliver public services in
Nairobi County, examine how the Huduma Centres enhanced the government function of
revenue collection for service delivery to the public in Nairobi County and to examine how the
Huduma Centres affected the cost incurred during service delivery to the public in Nairobi
County. The study was anchored on new public management theory. The study targeted two
Huduma Kenya centres, the General Post Office Huduma Centre and Makadara Huduma Centre.
The units of observation included Huduma Kenya customers and Huduma Centre administrators.
Simple random sampling technique was used to select respondents from each stratum. The study
used primary data, which was collected with both quantitative and qualitative methods. The
qualitative data was analysed through thematic analysis and interpretive approaches and the
quantitative data was analysed using Statistical Packages of Social Sciences (SPSS) version 23.
The study shows that Huduma Centres have reduced the time taken to access services online,
improved on the function of revenue collection but digital infrastructure, digital literacy and
distance decay continue to limit its function. | en_US |
dc.language.iso | en | en_US |
dc.publisher | University of Nairobi | en_US |
dc.rights | Attribution-NonCommercial-NoDerivs 3.0 United States | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/3.0/us/ | * |
dc.subject | Enhancing Public Service Delivery in Kenya With Huduma Centre’s One-stop-shop Model: a Case Study of Nairobi County | en_US |
dc.title | Enhancing Public Service Delivery in Kenya With Huduma Centre’s One-stop-shop Model: a Case Study of Nairobi County | en_US |
dc.type | Thesis | en_US |