Strategic Planning Practices and Service Delivery in Nairobi County Government, Kenya

Abstract

The Nairobi County government is mandated to provide services like health, education and infrastructure. However, in service delivery the Nairobi County government faces numerous challenges. The health services pause a great challenge in the county due to limited resources and health institutions. The study aim was to determine the effect of strategic planning practices and service delivery in Nairobi County government, Kenya. This study utilized the descriptive correlation research design. The study targeted 175 management employees working in the departments in the Nairobi City County. The stratified random sampling was used to get employees in the different departments in Nairobi City County. The study sample size was 123 respondents. The study obtained primary data. The data was obtained using questionnaires. The data was analyzed by use of the SPSS version 24.0. The descriptive statistics frequencies, percentages, means, and standard deviation were used to assess the quantitative data. Tables, graphs, and pie charts was utilized to illustrate the data. The correlational analysis was done to gauge how closely the variables are related. The regression analysis was conducted to examine strategic planning practices impact on service delivery in Nairobi County government, Kenya. Tables were used to present the data. The study found that strategic planning practices at the Nairobi County government involves analysis of strategies, strategy definition, strategy review and adjustment, strategy implementation and strategy evaluation. The study also found strategic planning practices had a significant and positive association with service delivery in Nairobi County government, Kenya. It is recommended that county leadership should ensure that the strategic plan aligns with the county's development goals, objectives, and available resources. Also, key stakeholders should be involved, including the public, to establish clear priorities. Further, the county government should allocate resources (financial, human, and technological) based on the strategic plan to enhance service delivery. This may involve budget adjustments to prioritize essential services. The county government should promote transparency in budgeting and spending to reduce corruption. Also, there is need to establish mechanisms for citizens to access information and participate in decision-making processes. Also, the county government should invest in the training and development of county government staff to improve their skills and competencies. This can enhance service quality and efficiency.