Browsing Theses and Dissertations by Author "e18c7e03-7cd3-4b62-9043-d9b198191fd1"
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Electronic Queueing Management System and Customer Service in Commercial Banks in Kenya: a Case Study of Kenya Commercial Bank
Genga, Kevin; O (University of Nairobi, 2018)Service quality service a competitive advantage in this era where Bank services and products are increasingly less differentiated. Many service industry players and like banking institutions have struggled with queue ...