Browsing Theses and Dissertations by Author "Sawe, Kennedy K"
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Evaluation of use and impact of social media in offering customer care services in network service provider companies: a case of Safaricom Limited
Sawe, Kennedy K (University Of Nairobi, 2013-10)Use of social media in offering customer service in mobile network service provider companies is of value to customers and business owners. It helps to improve the service offered to customers. Improved service leads to ...