Browsing Theses and Dissertations by Author "Sikasa, Caroline"
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Customer Perception of Change Management Practices in the Mortgage Industry: the Case of Housing Finance Company of Kenya Limited
Sikasa, Caroline (University of NairobiSchool of Business, University of Nairobi, 2003)The study undertook to assess the effectiveness of the strategic change management practices implemented in Housing Finance. The study had two objectives; one to find out customer perception of the effectiveness of ...