Browsing Theses and Dissertations by Author "Sila, Stephen N"
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Improving service quality measurement for sustainable tax administration: the case of Kenya Revenue Authority
Sila, Stephen N (University of Nairobi, Kenya, 2010)This study examined the quality of service provided by the Kenya Revenue Authority (KRA), Domestic Taxes Department (DTD) from the perspective of the taxpayers. The tax practitioners were selected to represent the taxpayers. ...