Survey Of The Relationshp Between The Percieved Empowerment And Job Satisfaction Of Employees In Comercial Banks In Nairobi
Abstract
Few studies have examined job satisfaction and empowerment. The primary purpose
of this project is to establish whether there is a relationship between job satisfaction
and empowerment of employees in commercial banks. The population of interest in
the study consisted of two categories of staff, in the commercial banks i.e. the
managers and non-mangers. Data was obtained by means of survey questionnaire
that was issued to two managers and three non-managers of commercial banks in
Nairobi. The drop and pick method was used to collect the questionnaires. Ten banks
were chosen from the list of 48 and a total of 40 questionnaires were filled and
returned. The response rate was 80% (40/50). The data was analysed using
descriptive statistics, correlation and regression analysis.
It was found out that majority of the employees were satisfied with their jobs (72%)
and 56% are empowered .It was also evident that those who are satisfied derived
their satisfaction from being empowered. This means commercial banks are doing all
they can to empower and consequently satisfy their empleyees. For them to achieve
maximum results they need to train their employees on the skill relating to their jobs.
Recommendations for the research are for the bank management to enforce factors
that enhance empowerment and job satisfaction and to review policies relating to
creating human resource department in the banks.
Citation
Masters thesis University of Nairobi (2003)Publisher
University of Nairobi. School of Business
Description
Degree of Masters in Business Administration