dc.contributor.author | Korir, Thomas K. | |
dc.date.accessioned | 2013-05-15T07:42:09Z | |
dc.date.available | 2013-05-15T07:42:09Z | |
dc.date.issued | 2008-10 | |
dc.identifier.citation | Masters Of Business Administration (MBA) Degree, University of Nairobi | en |
dc.identifier.uri | http://erepository.uonbi.ac.ke:8080/xmlui/handle/123456789/22931 | |
dc.description | A management research project submitted in partial
fulfilment of the requirements for the Degree Of
Master of Business Administration (MBA), Faculty of
Commerce, University of Nairobi | en |
dc.description.abstract | According to SACCO star (2006), quite a number of SACCOs have a long string of
pending loan applications from members. Some SACCOs payout little or no dividendi
interest on members' savings. Some others still have a low loan multiplier and I or
limited concurrent loans. The study was undertaken in order to determine the extent of
delays in payment of loan requests and investigate factors contributing to delays in loan
payment to the members after requisition. The study was a sample survey that targeted
SACCOs operating in Nairobi province. Senior members of SACCOs committee were
the respondents. A questionnaire was used to collect the information. The data collected
was analysed using percentages and mean scores.
The finding of the study revealed that there have been delays in receiving loan money by
Saccos members after making loan requests. This has delays has taken main forms such
as delay in release of loan application forms, a lot of paper work in the process and lack
of know how among applicants on the application process. These delays affect
customers' satisfaction negatively.
Further, study found that savings mobilization, loan duration, borrower check-off
remittance system, strategic alliances and management policies and practices are some of
factors contributing to delays in payment of loan application by Saccos. However, the effect of loan duration is most high followed by the management policies and practices
then strategic alliances and savings mobilization. Strategic alliances with other
institutions have the least effects.
The study recommended that there is need to employment of additional personnel to
handle large number of applications and computerization of the application process. Also
there is need to charge higher interest rates for loans with repayment period above three
years as indicated by respondents. | en |
dc.language.iso | en | en |
dc.publisher | University of Nairobi | en |
dc.title | The extent of delays of loan requests to members in Saccos Operating at Nairobi Province | en |
dc.type | Thesis | en |
local.publisher | School of Business | en |