Training needs assessment: a survey of the current practices in commercial banks based in Nairobi
Abstract
This study set out to survey the current practices of training
needs assessment (TNA) in commercial banks based in Nairobi. A
total of fourteen commercial banks were studied (surveyed). The
major emphasis was on the basic reasons behind the TNA practices,
examination of current techniques applied in TNA and how TNA model
selected impacts on the TNA practices in the commercial banks or
vice versa.
A semi-structured questionnaire was used to tap information
regarding training needs assessment practices from either the
training managers or the personnel executives of the commercial
banks studied.
The results of the study indicated that the Training needs
assessment practices in commercial banks based in Nairobi is not
wide enough or intensive to ensure that the training offered
actually contributes to the adaptability, imagination, productivity
and effectiveness of employees. A good number of the respondents
said that the degree of TNA practice in their Banks is mostly
affected by the view ot top management and information systems of
the organization.
The study also concluded that TNA remains the foundation of
human resource management and therefore should be given more
practice than lip service. The researcher recommended the
streamlining of personnel data handling and processing by taking
advantage of computer technology.
Citation
Bungu KO,November 1994;Training Needs Assessment: A Survey Of The Current Practices In Commercial Banks Based In Nairobi.Publisher
University of Nairobi Faculty of commerce