| dc.description.abstract | Since Kenya's Independence, a sizable proportion
of the Kenyan population has had an increased demand
for banking services. Unfortunately the banking
facilities have not grown at the same rate as the
demand. As a result of this imbalance in growth,
many customers spend a lot of time in banks waiting
for services. The problem of waiting for services
in Commercial Banks in Kenya is the concern of this
study.
It is felt, by the author, that time can be
looked at as a scarce resource that should be
economised. The study tries to devise means, through
mathematical tools provided by Operations Research
(OR), by which the time a customer spenda in banks for
services can be minimised. Minimising the time a
customer wafts in a bank would result in increasing
the servlce rate (u); the output of the system.
The study starts with the survey of the commercial
banks in the City of Nairobi for the purpose of knowing
the queu position in the banks. Then the study
concentrate on one typical bank branch for a deep
study of the arrival rate (^) arrival pattern and
service time of customers at the branch. The study
suggests possible approaches aimed at solving the
problem of queueing in Commercial Banks in Kenya. | en |
