Managing IT projects: communication pitfalls and bridges
Abstract
The complex nature of the matrix organizational structure
presents a communication paradigm unparalled by any
other management position, creating an organizational
environment that is uniquely sensitive to interpersonal communications.
This paper discusses the organizational
environment typically found in major information systems
initiatives as well as some of the interpersonal communications
challenges encountered by the IT project manager.
Suggestions are provided as bridges to avoid the pitfalls
these challenges present.
Keywords: human communication; project management;
non-verbal communication
Publisher
University of Nairobi