| dc.description.abstract | Change management is a structured approach for ensuring that changes are thoroughly
and smoothly implemented, and that the la
sting benefits of change are achieved.
To
succeed
in marketplace
, companies need to manage change more precisely in order to
realize the full value of their transformation efforts.
National bank of Kenya limited
implemented
new
technology and takes
other a
ctions to keep themselves competitive in
their chosen markets, they ensure
d
that the changes they implement achieve the full scope
of their technical, financial, and human objectives.
The objective of this study was to
establish
of
strategic leadership a
nd
change management practices at National
bank of
Kenya
Limited.
A
case study research design was adopted.
Data
was
collected using in
depth interview technique and questionnaires on the available management staff and
other staff who serve at National bank
of Ken
ya total number of eight staff. The data
collected was
analysed using content analysis.
The study found that NBK has embraced
corporate governance as toll to enhance service delivery and improve performance. NBK
has a board of directors that is commi
tted to ensuring that the business of the Bank is run
in a professional, transparent and equitable manner so as to protect and enhance
shareholder value and also satisfy the interests of other stakeholders. The study found that
leadership at NBK has been a
ble to exhibit leadership competencies.
The study found that
in 2013, NBK r
e
-
branded as part of a new strategy to shed old under
-
performing image
that has dogged it for years.
One of the changes in the NBK structure was the creation of
a Marketing & Corpor
ate Communications Division. The NBK leadership also sought to
create autonomy of distribution channels from businesses.
The researcher also found that
in response to a changing economic environment the NBK management implemented
some operational changes.
This involved changes in the way the customer interacted with
the bank. These changes comprised of internet banking. The bank also rolled out new
ATMs. The bank has now fully embraced the agency banking model.
The researcher
concluded that the management t
eam at National bank of Kenya had adopted strategic
management practices in response to a changing environment. The researcher also
concluded that the strategic leadership practices enabled NBK remain sustainable at a
time when the banking sector was facin
g many external changes. The researcher
recommends that all senior managers in the banking sector should ensure that they are
skilled in handling change management as the banking sector is dynamic. The researcher
also recommends that employees should be in
volved in the planning and implementation
of the change program; this would reduce any resistance to change.
The government and
policy makers should get insight from the study in formulating policies regarding
regulatory requirements of the change manageme
nt among banks to ensure balanced and
stable economic growth. Management of strategic change is important in any
organization because if not well managed, it may lead to failure of the organization to
meet its strategic objectives. | en_US |
