dc.description.abstract | The purpose of this study was to examine the attitudes of formal sector workers’
towards saving with NSSF, and whether this has a gender dimension. The study was guided by
the following objectives: to describe the attitudes of formal sector workers’ towards saving with
the NSSF; to establish factors that influence formal sector workers’ attitudes towards saving
with NSSF; and to determine whether there are any gender-driven attitudes among formal
sector workers’ towards saving with NSSF.
The study population consisted of employees from Ministries and organizations housed
at the Social Security House, Nairobi, who contribute to NSSF as a statutory requirement. The
researcher used stratified sampling techniques to stratify the gender of the participant in order
to highlight whether there exists a gender dimension in workers’’ attitudes towards saving with
NSSF. Survey questionnaires, key informant interview guides and focus group discussion
guides were used to collect the data. The Statistical Package for the Social Sciences (SPSS) was
used to analyse the quantitative data while Ms-Excel was used to analyse the qualitative data.
The study findings suggest that the dissatisfaction of workers on services rendered by
the Fund were in the areas of benefits claims payments and survivor benefit claims payments.
Also payment of interests to members’ accounts was shown to be a major cause of the negative
attitudes that workers have towards saving for retirement with NSSF. In addition, lack of proper
communication by the NSSF on members’ funds and how interest is credited to members’
accounts was cited as a major area of concern. The study finding indicate that members’
attitudes influence how they save for retirement with NSSF. Also factors such as access to
information, familiarity and awarenss of services offered by the Fund, perception of services
offered by the Fund to contributors, education and financial obligation, do influence how
members save for retirement with the NSSF. However, the study found that gender did not
influence workers’ attitude to how members save for retirement with NSSF. Based on the
s of the study, the researcher recommends that NSSF educate and sensitize
contributors on benefit of saving for retirement with NSSF. Based on the conclusions of the study, the researcher recommends that NSSF educate and sensitize
contributors on benefit of saving for retirement with the Fund. The Fund should also improve
on service delivery to its customers. | en_US |