| dc.description.abstract | The study examined the factors that influence the choice of information and
communication technology (ICT) trainer among firms listed on the Nairobi Stock
Exchange. The need for the study arose from the fact that companies are continuously
seeking to improve ICT skills among their employees by sending them for training in
various ICT training institutions and consultancy firms. The objectives of the study
were to determine the critical factors that organizations consider when selecting ICT
training institutions for their workforce, and to establish the different types of ICT
training being sought by organizations listed on the Nairobi Stock Exchange.
A survey design was used and data were collected using questionnaires, which were
administered using a “drop and pick later” method. The respondents were HR managers
or heads of training in 41 firms. Data was analyzed using descriptive statistics, cross
tabulation and factor analysis.
Analysis revealed that the critical factors that influence an organization‟s choice of an
ICT training provider include the profile and stability of the college, the certificates
offered, the flexibility of the courses offered in terms of course timing, how frequently
each new intake occurs, the ability of the college to offer tailor-made courses and offer
the courses in-house, the location of the college, the number of computers and how
modern the ICT equipment is, the ICT trainers‟ academic profile, legal and financial
considerations. DIT registration was found to be an important factor in selecting an ICT
trainer.
From the findings of this study, firms seeking training for their staff are advised to look
out for critical factors when evaluating potential ICT trainers while training institutions
are urged evaluate themselves against the critical factors identified in the study in order to
be highly ranked among corporations seeking ICT training. | en |
