Browsing Faculty of Science & Technology (FST) by Author "Gichane, Julius"
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ICT technical support: case of Kenyan universities
Gichane, Julius (University of NairobiSchool of Computing and Informatics, 2010)The purpose of this study was to design a framework for leT technical support (ITS) management appropriate for Kenyan Universities, both public and private. The framework was designed through document review of published ...