Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 4041-4060 of 24473
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Customer retention by Barclays Bank of Kenya Limited
(School of Business, University of Nairobi, 2012-09)To cope with increased competition and increased customer expectations, many organizations are forced to adopt proactive strategies to become more customers driven and to offer higher service quality in order to avoid ... -
Customer retention strategies adopted by commercial banks in Kenya
(University of Nairobi, 2014)Customer retention has gained increased value among both goods and service providing firms. However although extensive research exist on the concept of customer retention and its measures and instruments, studies and ... -
Customer Retention Strategies Adopted by Mobile Telecommunications Companies in Kenya
(University of Nairobi, Kenya, 2010)A number of authors have stated that focusing on customer retention is less expensive than acquisition focus and can be more profitable. The telecommunications industry is very competitive and companies within this industry ... -
Customer Retention Strategies Applied by Commercial Banks in Kenya
(University of Nairobi, Kenya, 2010)This study concerns customer retention strategies applied by commercial banks in Kenya. The main objectives of the study were to establish the extent to which the customer retention practices are applied and also to what ... -
Customer Retention Strategies Used by Barclays Bank of Kenya Limited in Its International Operations
(University of Nairobi, 2015)Banks need strategies to acquire customers and then understand their needs and behaviours before they can meet with their needs in order to retain them. Customer acquisition, as well as customer retention are noted to ... -
Customer retention strategies used by Internet service providers in Kenya
(School of Business ( SOB ), 2006)Fast-changing global business environment has resulted in organisations having to change their business strategies and processes so as to remain competitive. As organizations try to explore new markets and expand their ... -
Customer Satisfaction Among the Nhif Members: Case of Homa Bay County, Kenya
(University of Nairobi, 2018)Provision of quality and affordable health services can yield significant benefits to the respective institutions, governments and members. Social Health Insurance has been introduced by a number of developing countries ... -
Customer satisfaction and insurance service delivery quality in Kenya.
(University of Nairobi, 2016)Customer satisfaction is often considered to be a very significant factor for thriving in today’s fast globalizing insurance business and delivery of service quality, with internal and external customer satisfaction well ... -
Customer satisfaction and revenue generation among Safaricom retail centres in Nairobi
(University of Nairobi, Kenya, 2010)Customer satisfaction has become integral to businesses in the retail industry as retailers realize the benefits accrued from customer loyalty and retention. One of the benefits identified is increased profitability. This ... -
Customer Satisfaction Survey “a Case Of The Jubilee Insurance Company Of Kenya Limited”
(University of Nairobi, 2011)The study was about customer satisfaction level at The Jubilee Insurance of Kenya Ltd. The objective of this study was to determine the level of customer satisfaction of the life clients at Jubilee Insurance. The study ... -
Customer Satisfaction Through End-to-end Service Management Strategy: A Study Of Large Commercial Banks In Kenya
(University of Nairobi.Faculty of Commerce, 2003)Access to reliable data across an enterprise means valuable intelligence for strategic decision-making. When it comes to retail banking, competition to attract and keep customers is fierce. Deregulation of the banking ... -
Customer Service as a Basis for Competitive Advantage in the Mobile Telephony Industry in Kenya
(University of NairobiSchool of Business, 2013-10)Global competition and technological developments have dramatically increased product knowledge and available alternatives to customers. Armed with information, customers have become more sophisticated and demanding. ... -
Customer service as a competitive strategy for enhancing performance in the Customs Services Department, Kenya Revenue Authority
(University of Nairobi,School of business,, 2013-11)This study examined customer service delivery at Customs Services Department (CSD). The objective of the study was to determine the effectiveness of customer service as a competitive strategy for enhancing performance ... -
Customer service improvement strategies at CFC Stanbic Bank Kenya limited
(University of Nairobi, 2012)With the increasing competition that companies are facing today, rewards will accrue to those who can read precisely what consumers wants by continuously scanning the environment and delivering the greatest value to ... -
Customer Service Improvement Strategies at Cfc Stanbic Bank Kenya Limited
(University of Nairobi, Kenya, 2012)With the increasing competition that companies are facing today, rewards will accrue to those who can read precisely what consumers wants by continuously scanning the environment and delivering the greatest value to ... -
Customer Service Recovery Processes: a Case Study of Kenya Commercial Bank (Kcb) Group
(University of Nairobi,School of Business, 2013)The aim of this case study was to examine the service recovery processes at KCB bank group and their effectiveness. The study gives a background and introduces the service recovery process concept, and gives brief overview ... -
Customer service to students in the University of Nairobi
(University of Nairobi.Extra Mural Department, 2004-11)Customer service is arguably the most critical factor in an organizational long-term success and even survival. Though University of Nairobi has a big student customer base, there is no evidence to indicate that ... -
Customers' Perception of Service Quality in a Decentralised System in the Public Utility Sector in Kenya: the Case of Kenya Power and Lighting Company Limited
(University of NairobiSchool of Business, University of Nairobi, 2003)In Kenya and world over, service quality is being used as a strategic tool to cut a competitive edge in the market place. Banks, supermarkets, merchant ventures, hospitality industry, to mention just a few, have widely ... -
Customers' perceptions of the differentiating features of the fuel cards offered by firms in the Kenyan oil industry
(University of NairobiSchool of Business, College of Humanities and Social Sciences, 2003)This study compared perceptions of fuel card customers' with perceptions of management of fuel cards on several fuel card attributes. The underlying assumptions of the study was that success of the fuel cards in the ... -
Customs union and treaty override a legal perspective on Kenya's situation in regionalism
(University of Nairobi, Kenya, 2005)ABSTRACT NOT AVAILABLE