Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Kenya Power and Lighting Company"
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Adoption of the Automated Bill Enquiry and Bill Payment System by Customers of the Kenya Power and Lighting Company in Kisumu
(School of Business, 2012-12)The importance of adoption of any automated services should not just be looked at how it leads to improvement in service delivery but also how quickly it is accepted by customers. KPLC in December of the year 2008 introduced ... -
Competitive intelligence practices adopted by the Kenya Power and Lighting Company
(School of Business, 2012-10)Competitive Intelligence is a component of business intelligence aimed at gaining strategic advantage; it mainly focuses on those issues of highest importance to senior management to determine the necessary resources for ...