Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "Management Information System"
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Learner perception of service quality of University of Nairobi student management information system (SMIS) at Kisumu Campus, Kenya
(University of Nairobi, 2014)Service quality is the assessment of how satisfying a service is, according to the customer's expectations. Measuring service quality involves both subjective and objective processes of specific dimensions of service: ...