Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Subject "User Satisfaction in Library Operations and Services"
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Total Quality Management for User Satisfaction in Library Operations and Services With Reference to Usiu-africa Library
(University of Nairobi, 2017)In recent times, one of the most important organizational strategies for achieving competitive advantage has been pegged on improving quality. Quality improvement with which an organization can deliver its products and ...