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Now showing items 1-10 of 14
The benefits and challenges of electronic data interchange
(AIBUMA Publishing, 2010-04-13)
Many organizations are applying Electronic Data Interchange (EDI) to improve operational efficiency, enhance
information quality, and achieve reductions in processing time of critically important business information. ...
Achieving successful information management through effective information quality management (IQM) in banking services
(AIBUMA Publishing, 2010-04-08)
Information is not a byproduct, nor documentation. It is a direct product of processes that capture knowledge
about the persons, places, things and events discovered while conducting business transactions.The major
purposes ...
Business process re-engineering for competitive advantage
(AIBUMA Publishing, 2010-04-12)
There are several models and approaches to implementing BPR and an organization should seek to adopt
depending on their organizations’ needs and capabilities. An organization seeking to undertake BPR must
therefore examine ...
The effectiveness of electronic tax registers in processing of value added tax returns
(AIBUMA Publishing, 2010-04-05)
This study aimed to assess the effectiveness of Electronic Tax Registers (ETRs) in the processing of Value Added
Tax returns. The study sought to determine the extent to which the Electronic Tax Registers are being used ...
The Role Of Quality Adoptnion In Growth And Management Of Small & Medium Enterprises In Kenya
(University of Nairobi, 2013-03)
In today’s business environment, small and medium enterprises (SMEs) cannot afford to ignore the strategic implications of quality for its competitive position. Research shows that most SMEs lose between 5%-15% of sales ...
A Survey of Benchmarking Practices in Higher Education in Kenya: The Case of Public Universities
(University of Nairobi, 2011)
Benchmarking has been used as a tool, a methodology and a technique for continuous
improvements in sectoral operations to gain and maintain competitive advantage. This was a
survey of benchmarking practices in higher ...
E-Commerce Products and Services in the Banking Industry: The Adoption and Usage in Commercial Banks in Kenya
(University of Nairobi, 2011)
Globalization, collaboration and wireless technologies have led to stiff competition. As a result,
commercial banks have generally adopted the use of e-commerce products and services in their delivery
of services to ...
The Adoption of Strategic Human Resource Management Practices in Commercial Banks: The Process and Challenges in Kenya
(University of Nairobi, 2011)
Developing an effective human resource system that is compatible with organizational strategy
is critical for the functioning and success of an organization in the competitive business arena.
The main objectives of the ...
Technology and service quality in the banking industry
(AIBUMA Publishing, 2010-04-12)
Technology-based self-service has greatly changed the way that service firms and consumers interact, and are
raising a host of research and practice issues relating to the delivery of e-service which has become ...
The strategic benefits and challenges in the use of customer relationship management systems among commercial banks in Kenya
(European Scientific Journal, 2013-05)
Nowadays, many businesses such as banks, insurance companies, and other service providers have realized the importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers, retain ...