| dc.description.abstract | Outsourcing is contracting with another company or person to do a handle particular
functions or activities of an organization. Almost every organization outsources its
activities to some extent. Typically, the function being outsourced is considered non-core
to the business. The study focused on outsourcing and organizational performance Kenya
Institute of Management and the purpose of the study was to assess the impact of
outsourcing on organizational performance, based on the following objectives; to
establish the importance of outsourcing in the organization, to investigate factors
affecting performance of the organization and to establish challenges associated with
outsourcing.In carrying out the study, the researcher used both descriptive and qualitative
research designs. A total of 8 respondents were sampled and simple random sampling
method was employed and interview guides were used to gather views from the
respondents. The data was then analyzed using content analysis. The study revealed that
outsourcing is a live issue that is of particular importance to decision makers. It also
revealed that outsourcing is quickly moving from a cost saving measure to a key part of
corporate strategy. Outsourcing begins with understanding a business’s core identity. By
understanding what gives a company competitive advantage, it is then able to effectively
analyze which activities it is doing that can be done by a third party thereby giving room
to focus on its core competencies. The findings of the study reveal that outsourcing
certain activities has generally improved the performance of KIM. However, the
institution needs to take measures to mitigate the risks that are involved in outsourcing to
guard themselves against risks of atrophy, poor quality services. | en_US |
