Balanced Scorecard as a Strategy Implementation Tool at Toyota East Africa Limited
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Date
2011Author
Karimi, Caroline W
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The balanced scorecard is a performance measurement and strategic management tool
that translates an organization's mission and strategy into a balanced set of integrated
performance measures. The purposes of the balanced scorecard are to guide, control and
challenge an entire organization towards realizing a shared conception of the future. This
study sought to determine the use of balance scorecard as a strategy implementation tool
and determine the challenges of implementing the balanced scorecard at Toyota East
Africa Limited.
The study used a case study since the unit of analysis was one organization. Primary data
was collected using an interview guide while secondary data was collected through desk
research. Content analysis and descriptive analysis were employed in data analysis. The
content analysis was used to analyze the interviewees’ views about the effectiveness of a
balance score card as strategy implementation tool.
The study further revealed that the stages of BSC implementation process at Toyota East
Africa Limited include organizational BSC, divisional BSC, departmental BSC and then
the individual BSC. The study also deduced that for successful implementation of the
balanced scorecard, everyone must be involved and must understand the meaning and
objectives, all the quadrants in BSC should be balanced, there should be well defined
KPIs that are aligned to each other and staff training.
The study recommends that for successful implementation of the balanced scorecard,
everyone must be involved and must understand the meaning and objectives, all the
stages must be aligned towards achieving the organizational objectives, all the quadrants
in BSC should be balanced, there should be clear understanding of the business,
objectives should be built around company strategy, there should be well defined KPIs
that are aligned to each other and staff training.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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