Determinants of the Implementation of Information and Communication Technology Programmes in Organisations in Kenya: a Case of Managed Wi-fi at the Mombasa Technical Training Institute

Abstract

The implementation of ICT infrastructure in learning institutions has become a fundamental concern basically because education is the backbone of a successful society. Hence a need to evaluate how learning can be enhanced though the successful implementation of managed Wi-Fi project in organizations, its operational dynamics and the conditions through which it changes due to its implementation. The main objective of this study is to investigate the determinants of the implementation of ICT programmes at the Mombasa Technical Training Institute, Mombasa County. Related literature includes key aspects that influence existing standards of wireless local area network, hardware devices and other myriad of ultra-modern devices in organizations. The independent variables included Internet Service providers, Project funding, Stakeholders’ participation and Capacity building. The ICT infrastructure requires appropriate bandwidth obtained from Internet service providers that will be cost effective and ideal for enabling digital skills to trickle down to the students and the community at large. Stakeholders need to be on the same footing in order to sustain the wireless infrastructure, hardware devices and their peripherals. The Lewis’ force field theory, Technology acceptance model (TAM) and Diffusion of innovation model formed the theoretical framework. The models formed a basis of key variables influence the implementation of ICT projects in organizations. This study focused on a target population of 345 respondents using the descriptive survey design because it is a cross sectional analysis where quantitative and qualitative data were collected at one specific point in time. Secondary data is to be collected through journal reviews as well as previous studies by different authors. The sampling techniques included Stratified and Simple random since the population study involves different groupings of teachers, administration, heads of departments and students at the Mombasa Technical Training institute. Closed ended questionnaires were used to collect primary data which was analysed using statistical package SPSS using statistical tools such as percentages, means, frequencies and interpretational analysis to identify patterns and constructs. Inferential statistics was used to test hypothesis and other information obtained from self-administered questionnaires, in-depth interviews and observation to facilitate for data analysis. It was established that all the managed Wi-Fi project employed at the Mombasa Technical Training Institute positively influenced the performance of ICT programmes under the Managed Wi-Fi project at Mombasa Technical Training Institute and that this influence was statistically significant at significance level of 0.05. Based on the findings of the study, the following conclusions are made on the determinants of the implementation of ICT programmes at the Mombasa Technical Training Institute. All the four determinants studied influenced the implementation ICT programmes in Mombasa Technical Training Institute to almost similar extents as demonstrated by the correlation coefficients that were moderate for Internet service providers, stakeholders’ participation and capacity building and weak for project funding. The Managed Wi-Fi project should embark in all the four determinants in almost equal proportions. The institution should supplement the services provided by the Sole ISPs by engaging an additional provider to cater for the institution in case of Internet downtime or major outage. Furthermore the institution should invest in a team of experts that can help to resolve technical issues as they arise.