Implementation of Cloud Computing Strategy by Commercial Banks in Kenya

Abstract

Globally, the need for implementation of cloud computing strategy has recently received much attention as commercial banks seek to improve their services in order to enhance customer service. This study was carried out objectively with the intention of establishing the factors influencing the implementation of cloud computing strategy by Commercial Banks in Kenya, establishing the major benefits of implementation of cloud computing strategy by Commercial Banks in Kenya, and also finding out the challenges facing the implementation of cloud computing strategy by Commercial Banks in Kenya. The study used descriptive survey research design via the employment quantitative as well as qualitative research methods. The sample size of the study was attained via census method to reach 43 respondents from of all the 43 commercial banks in Kenya. Data was collected using questionnaires, which were administered by the researcher so as to achieve a higher feedback rate to the selected respondents. Analysis of the collected qualitative data was done and presented by the use of SPSS (statistical package for social sciences) and frequency tables, charts and mean scores was used to present and interpret the data. Additionally, data collected from the open ended questions (qualitative) was analyzed using qualitative content analysis to establish the expected results. The study findings indicated the major factors that influenced the implementation of cloud computing strategy in commercial banks in Kenya included security, market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance market dynamics, performance, reliability, compliance and environmental issues. The study also found out that the cloud computing strategy is beneficial to the commercial banks in enhancing the efficiency of operations, hence; has been implemented and continues to be adopted, and that there are major challenges including security issues that banks need to overcome for effective strategy implementation. The study recommends that; since most of the commercial banks in Kenya have implemented cloud computing strategy in their operational systems, it is important for the management of these banks, especially the Information Communication Technology to emphasize on the importance of cloud computing strategy in the banks. This will ensure that all operations are connected to the cloud, and that efficiency of operations is enhanced.