The effectiveness of strategic approaches adopted by university of Nairobi ICT units in maintenance of information communication technology equipment
Yohannis, Michaelina A
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Maintenance is an imperative activity in an organization. Breakdown in poor equipment health lead to inconsistencies in output as well as deviance from established work specifications/quality. Poor maintenance leads to more frequent failures, poor utilization of equipment and delayed schedules. Regularly scheduled equipment maintenance not only prevents sudden and unexpected equipment failure, but also reduces the overall life-cycle costs of the equipment thus gives an organization a competitive edge. In learning institutions, where generation of knowledge through research is emphasized, good and consistent performance of ICT equipment is extremely vital. Thud, there is need to become more conscious on the role of ICT maintenance management in improving the quality of their services. This study sought to establish how effective the current strategic management practices adopted by the University of Nairobi on its ICT equipments and the extent to which ICT maintenance practices are applied. The study used descriptive survey research design approach on a target population of the 11 ICT units within the University and officers in charge (OIC) sampled purposely. The study used semi-structured questionnaires. Descriptive analysis technique through the use of frequencies, percentage, mean and standard deviation was applied. Based on the findings, the study concludes that the University recognizes the important role of the Maintenance in providing quality services to its users, by ensuring that their equipment are well maintained and repaired in good time. From the findings it can be concluded that there is a centralized maintenance policy which guide the maintenance personnel at the ICT Central Facility as well as those at the various campuses. However slow response time to failure/corrective action on failed ICT equipment needs to be addressed.