Strategy implementation challenges faced by national hospital insurance fund in kenya
Njau, Hannah Wangari
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Successful organizations stay tuned to their internal and external environments and adapt quickly and flexibly by changing their internal processes, systems, competencies, products and services. They implement these changes while continuing to operate efficiently and effectively. Besides the activities that need to be accomplished if a company wants to implement its strategies, one should not neglect variables in the organizational context that could hinder or represent obstacles to effective strategy implementation. The objective of this study was to investigate the strategy implementation challenges facing National Hospital Insurance Fund (NHIF). The data used both primary and secondary data. An interview guide was used to guide the researcher in collecting data. Content analysis was used to analyze the qualitative primary data which had been collected by conducting interviews from the organization. From the finding of this study the challenges which the institution encountered when they were implementing their strategies were; inadequate rewarding systems, sharing the vision of the CEO’s was not achieved since the same was not shared by all of the staff but instead restricted to a few of the senior staff, non involvement of most employees and stakeholders in strategy formulation and implementation and existence of different groups pulling in different directions, delay or lack of necessary information, changes in economic conditions, inadequate resources, organizational leadership, Rigidity, management resistance to change and new ideas, promotion not been based on merit, bureaucracy. The challenges which were brought about by the culture were communication problems between the departments, lack of trust when the strategies threatens the culture, opposition of strategies, opposition of change within the organization, administrative, hinders full implementation of strategy, delayed services and also poor service delivery. It was recommended that the National Hospital Insurance Fund need to put in place mechanisms to ensure that their employees are properly motivated through rewards and sanctions, they should also put in place mechanisms to ensure the managements’ vision is shared by all employees, they should also put in place mechanisms to ensure that strategies which are about to be implemented consider prevailing economic conditions and that they should distribute information to all stakeholders to avoid delay in implementing strategies.