Response by Kenya pipeline corporation to challenges IT faced in implementing strategic change
This study sought to determine how KPC implemented the Modernization Program, the challenges it encountered in implementing the modernization initiatives and how it responded to those challenges. Using an interview guide, data was collected from the members of the KPC officers that were involved in modernization initiatives. These responses were then tabulated and weighted to determine key challenges and responses. The findings indicate that the greatest challenge KPC encountered was resistance to change followed by lack of requisite skills. Other challenges included lack of resources and a supportive telecommunication infrastructure. KPC responded to these challenges by training and sensitizing the staff and stakeholders and hiring new staff with the requisite skills. They also sought political support and improved their project management style. One key conclusion of this study is that strong, visionary leadership is an important component for project success particularly when faced with resistance to change. Another conclusion is that flexibility, political support, teamwork and openness are important when implementing strategic change within the public sector. The same studies can be done after a period of time for example after two years since strategic management is fast changing.