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Human related dimensions of quality management practices
This paper focused on the role of human-related dimensions of quality management (QM) practices on performance of Market Research Firms. Considering the critical role-played by Market Research Firms of providing information ...
An exploratory study of quality management issues in the health service sector in Nairobi, Kenya.
Quality has no one common definition. The many definitions are based on origin emphasized, operations / manufacturing, economics, position on marketing-consumer chain and changes focus from product to the process. Quality ...