A self service electronic top up model from point of sale device to mobile device
Ahmed, Badar Mohamed
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The spread of mobile phones across the world is one 01" the most remarkable technology stories or the past decade. Buoyed by prepaid cards and inexpensive handsets, hundreds of millions of first-time telephone owners have made voice calls and text messages part of their daily lives. In Kenya the first quarter of201012011 report from CCK, the lour licensed operators had a combined subscriber base of 22 million mobile subscribers, a 9.5 per cent mobile subscriptions growth from 20.1 million in the last quarter to 22 million subscribers. This is the highest growth that has been recorded over the last three quarters (CCK 201 O).This growth is attributed to the continued reduction III the cost of mobile handsets as well as the low value of prepaid calling cards, Large chunk of mobile phone users are prepaid customer, according to CCK the prepaid subscribers whose proportion or total subscribers reached 99%, (CCK 2010). Yet the available options of toping up air time token is characterized with scratch card manufacturing costs, transportation costs, storage costs, control of distribution channels, Service management, distribution links and stratification of customer according to networks. Therefore the purpose of the study was to investigate the recharge options available for air time token with a view of developing a self service, electronic top up prototype with an intuitive interface that is simple easy and fast way of iopi ng up air time token. The research adopted Structured Systems Analysis and Design Methodology (SSA DM) using Java Developrnen t Platform An electronic top model for prepaid customers with a user friendly interface has been developed. Air time tokens are credited to mobile devices upon payment through the interface of the electronic top up devices. The user receives a confirmation message of toping up the mobile device. The Prototype was tested and time taken was measured in relation to other top up options available, various graphs were plotted comparing time taken to load air time. The study showed that electronic top method developed was faster than other available options; therefore the technology can be adopted. The main contribution of the study is the integration of the selfservice prototype in the provision of air time through the use of electronic top up system as an approach towards solving problems inherent in the current available option of toping mobile phone.