Socio-Economic, Technological and Communication factors influencing the adoption and use of E-government services by civil servants in Kenya: a case study of the Ministry of Finance
Obonyo, Michael J
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E-Government is the use of lCTs to promote efficient and effective government, facilitate greater public access to government services and information, and enhance accountable to citizens. Governments the world over are adopting the use of lCTs to improve public service delivery The purpose of this study was to investigate how socio-economic, technological and communication factors influence the adoption of e-Government services by civil servants in Kenya with a focus on the Ministry of Finance. The researcher adopted the descriptive survey design and data was collected from 135 respondents using questionnaires, personal interviews; documentary reviews and content analysis of government websites. Non-probability and probability sampling techniques were used and data collected was analyzed quantitatively and qualitatively using Statistical Package for Social Sciences Version 17.0. Key findings of the study were that; the socio-economic factors; work station, job group/rank, age and level of education were found to have a major influence in the adoption of e-Government services while gender had a slight influence. Technological factor found to have a major influence was perceived usefulness while perceived satisfaction, perceived ease of use, perceived risks and computer and mobile phone had moderate influence. The level of awareness of e-Government services was found to have a major influence in the adoption of e-Government services. The researcher recommends that training for civil servants on basic lCTs, especially use of e-Government services, be enhanced. The Government of Kenya should sustainably promote the existing e-Government services among civil servants through aggressive awareness campaigns to improve take up of these services.