Factors influencing service delivery in local authorities in Municipal Council of Garissa, Kenya
The purpose of this study is to assess the factors influencing service delivery of Municipal Council of Garissa. The research project looked at the levels of service delivery. It tries to explore Western and African studies as well as Kenyan studies on service delivery. Purposive sampling procedure was used to select the area of study. Two instruments were used to collect data, which include a research developed questionnaire for stakeholders and municipal council clerks. An interview schedule was developed for the municipal council town clerk and the treasurer. A pilot study was done using the Deputy town clerk, and other staff. The instruments was subjected to analysis by a team of experts 'in the area of study, including the researchers supervisors if found valid, logical and reliable then the actual data collection took place. The researcher intended to involve the council Town clerk, treasurer, Engineer, 6 department 23 stakeholders, council clerks and 27 casual staff. Data collected was analyzed descriptively by use of frequency tables, percentages and was presented. it is hoped that the findings of the study enabled all stakeholders policy makers, council administrators and local authorities be involved in effective and efficient revenue collection as well as service delivery to the public. The researcher concluded that the study-was good and there were a lot of weaknesses from the council because most of the departments are inadequate in the resources. They should know and respect the rights of the employees. I recommend that the council fees and charges be reviewed; there should be a study on revenue collection since there are loopholes. The council should have anti- corruption policy in place so that it can reduce corruption. It should involve the community in decision making and should renew its by-laws making them clear.