Influence of performance appraisal system on provincial administration's service delivery in Eastern Region, Nyanza Province-Kenya
This study determined the influence of performance appraisal system on Provincial Administration's service delivery, in Eastern Region, Nyanza province. Performance appraisal system was conceptualized as definition of job roles, development of departmental objectives and setting of performance targets, work planning and development of individual work plans, continuous feedback and provision of feedback to the administrators. This study was occasioned by the fact that since the public sector reforms were introduced in 2003, no adequate research has been empirically undertaken to determine its influence on provincial administrators' service delivery and hence its influence is therefore unknown. The overall objective of the study was to asses the influence of performance appraisal system on provincial administrators' service delivery in Eastern Region of Nyanza Province. The study adopted a descriptive survey design with quantitative approaches to data collection. The study targeted thirteen districts in Eastern Region of Nyanza Province which had a target population of 390 respondents. A sample of one hundred and forty one -provincial administrators was selected using probability sampling procedures. Purposive and simple random sampling was used to select the sample population. Data was analyzed by the use of descriptive statistics such as frequencies and percentages and inferential statistics such as Pearson's correlation coefficients and multiple regression analysis which were used to establish and explain the association between the independent variables and the dependent variable. Findings of the study showed that there was a strong positive significant relationship between service delivery and definition of job roles, setting of performance targets, work planning and continuous appraisal with Pearson's correlation coefficients of 0.720, 0.772, 0.665 and 0.729 respectively. From the findings of the study, it is recommended that work plans, performance targets, definition of job roles and continuous appraisal should be mandatory in Provincial Administration.