Factors influencing the successful implementation of E-government in Kenya: the case of he directorate of E-government
Odanga, Techlah A
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The achievement of e-government in Kenya has been one of the main priorities of the Kenya government towards the realization of national development goals and objectives for Wealth and Employment Creation, as stipulated in the Kenya Vision 2030. The egovernment Strategy is designed to achieve pre-determined set of goals and objectives in line with development priorities outlined in the Economic Recovery Strategy for Wealth and Employment Creation. Currently, in Kenya, there are a number of Government Ministries developing electronic information systems, catering to varied information needs of different categories of users. There is, however, very limited exchange of information among the institutions and between the information providers and the potential consumers. The study, therefore, sort to investigate the factors that influence the successful implementation of e-government. The descriptive design research was used for this study. In addition, by employing the combined approach, the researcher was able to obtain the advantages of both quantitative and qualitative approaches and overcome their limitations. The findings indicated that a majority of the respondents agreed that the ICT skills of personnel influenced the implementation to a very large extent; this was similar to findings on back end infrastructure, ICT cost of implementation, change in technology, and legal framework.The Government of Kenya is beginning to understand better that real value can be obtained through successful implementation of e-government, but that the need for basic assessments of benefits and costs, risks and opportunities remains. As a result of successful implementation of e-government, over 90 per cent of respondents point out an improvement in overall service delivery as a result of using e-government; almost 75 per 'cent indicated improvement in service quality. 82 per cent of respondents surveyed believed that data was available to authorized users more than 75% of the time. Fifty of the 56 participants surveyed indicated that online availability of government information is to a level of more than 75%. The researcher recommended the implementation of continuous legal and legislative ICT reforms to keep pace with the dynamic nature of technological development and changes as a way of ensuring sustainable development. Secondly, extensive training and refresher courses on leT to government staff and stakeholders to should be applied to improve on computer literacy skills and usage. Provision of institutional support by the Directorate of e-Government to other leT departments and organizations in implementation of egovernment projects identified and conceptualized by them to improve and harmonize the mplementation of the e-projects. Lastly, government should define e-government niorities within the framework of their national policy goals, e-government vision and trategic objectives by evaluating the way different applications draw on scarce available esources and add different value to and impact on the governance process. Several ssues for further research were found that should be investigated to generate knowledge nd information as they were beyond the scope of this research but featured prominently uring data collection. These issues include the main challenges of e-government nplementation in Kenya; the development of local technologies and leT infrastructures nd strategic issues for the implementation of e-government services to businesses.