Requirements engineering in the development of a corporate portal: the case of Kenya Petroleum Refineries Limited
In the 21st century, organizations are faced with complex challenges stemming from increasing opportunities to create economic value by integrating corporate environmental and social responsibility change issues into business. Due to globalization and the complexity of issues associated with working in a knowledge economy, the potential offered by emerging information and communication technologies along with commitment to the principle of sustainability pose profound strategic challenges for organizations. In order to stay competitive within this changing business environment, organizations are forced to embrace technology such as corporate portal. A corporate portal is an exciting new phenomenon forming part of the recent generation of online services for all stakeholders in business and non business organizations. The purpose of this research project was to apply the software development methodologies particularly the Soft Systems Methodology and Work Systems Methodology in a unified manner referred as cross fertilization in this research to analyze the user needs in the development of corporate portal based on KPRL. The literature review focused on the concept of Corporate Portal and Information Systems Development Methodologies with emphasis on Soft Systems and the Work Systems Methodologies as core tools for analyzing the user needs especially the soft issues like culture, attitudes of stakeholders and political noise. From this study it is evident that not only Work Systems Methodology and Soft Systems Methodology have connected people, processes and IT for business results, but also they have injected some system thinking in requirement engineering towards improving communication about systems that would help in seizing missed opportunities, minimizing wasted effort, and attaining business results.