The perceived effectiveness of performance contracts on service delivery at the Ministry of Immigration and Registrations of Persons
This study aimed at establishing the perceived effectiveness of performance contracts on service delivery at the Ministry of Immigration and Registration of Persons. The research design for the study was a cross sectional survey of Ministry of Immigration and Registration of Persons employees based in Nairobi on the perceived effectiveness of performance contracts on service delivery in the ministry. A list of all employees was obtained from the central registry which constituted the sampling frame. Stratified sampling technique was used and this entailed dividing the population into six strata, that is, the departments within the Ministry. The study used primary data. The data was analyzed by the use of descriptive statistics to summarize and relate variables that were obtained from the administered questionnaires. The study concludes that the employees at the Ministry of Immigration and Registration of Persons have undergone signing of performance contracts. In addition, employees are aware of the effectiveness of performance contracts on service delivery at the Ministry and that heads of departments were involved in setting of targets/goals that were specific, measurable, attainable, realistic and time bound implying that the goals/targets set by the ministry were achievable. The study further concludes that employees cited other areas that affected the implementation of performance contracts as leadership/management style, lack of integrity and discipline and poor planning. The study recommends that for effective service delivery as a result of performance contracting, there is need for effective policies aimed at improving integrity and planning. Further, there is need for the management to value its employees and clients as well as offering leadership at the ministry by providing direction.