Change management practices adopted by Barclays Bank of Kenya Limited
Organizations nowadays are under intense pressure to fundamentally change how they operate and do business if they are to ensure their survival and competitiveness. As organizations go through these motions, it is important to understand the change management practices. Moreover, the idea that organizations have ever operated in a stable state or a predictable environment, other than for relatively brief periods is difficult to sustain. Due to economic fluctuations, the development of new products and processes, social and political change or war, organizations and entire industries tend to face change. This phenomenon of managing change is a complex issue facing management in organizations today. Motivated by this concern, this research sought to inquire whether there are strategies which organizations going through change can use. Barclays bank of Kenya which is the subject of this study undertook changes to its strategic direction, information technology, performance management system, product changes and changes in the compensation plan. A case study was thus conducted to determine how the changes were managed. The researcher carried out in-depth personal interviews with the top and middle management at Barclays bank of Kenya. According to the study findings, Barclays bank of Kenya was able to successfully manage change by using strategies like adjusting culture, support by top management, communication, participation, scheduling change and training. The study also revealed three recommendations which organizations should take cognizance of when faced with change. The first one is that it is crucial for managers or change agents to be competent in managing the change process. Secondly, organizations going through change should involve their employees through proper communication in order to ensure their commitment. Finally, the positive aspects of change should not be ignored. This research contributes to the existing literature and can serve as guidance for managers on how to introduce organizational change in a way that decreases the potential for resistance.