Strategic management processes at Kenya Revenue Authority (KRA)
Strategic management process is ways for organizations to build strategies that help them respond quickly to new challenges in the environment. Organizations do not operate in a vacuum. They interact with various environmental elements hence a need to formulate, implement and monitor and evaluate the strategies. This study focused on the strategic management processes at KRA. The objectives of the study were to determine the strategic management processes at K.RA and the challenges in the strategic management. The target population was the commissioners in different department of KRA. The study was carried out within KRA offices in Mombasa and Nairobi in interviews with the target population. From the data collected, the researcher was able to carry out a SWOT analysis of the Authority. It was revealed that the Authority regularly adopts 5 year interval strategic plans. The top management, with the information gathered by the field managers and supervisors limnulate strategies. Some of the strategies that have ever been formulated are in relation of recruitment ,training and developing the staff together with appropriate packages ,Automation of the Authority. Compliance issues and revenue collection targets. Strategies are implemented by the field managers in assistance with the supervisors. The Authority has monitoring and evaluation framework to counter check the implementation. It also outsources the professional research firms to get the feedbacks. Human resource department regularly undertakes performance appraisals. Strategy formulation stage is normally challenged by synchronization of the thoughts of top management to be focused and lack of time. Strategy implementation is challenged by resistant at the lower levels where strategies are implemented. Evaluations and monitoring is initally challenged by lack of appropriate appraisal tools hence inaccurate data. The Authority tries to counter these challenges by creating awareness to all the member of staff.