Employee job satisfaction and quality commitment at the headquaters of Kenya Pipeline Company Limited
The objective of this study was to determine the relationship between job satisfaction and quality commitment among employees of Kenya Pipeline Company. The research design was a case study. The sample of 120 respondents was selected from the 600 employees at the company headquarters. The target respondents were selected using stratified random sampling technique. The study used primary data. The data collection instrument was a semi-structured questionnaire comprising both open-ended and close-ended questions. Quantitative data was analyzed by use of descriptive statistics using SPSS and presented in form of percentages, means, standard deviations and frequencies. Pearson's product moment correlation technique was used to establish the strength of the relationship between job satisfaction and quality commitment. Based on the findings, it was found that the employees were satisfied with various aspects of Kenya Pipeline Company such as community relations, management, quality, responsiveness, support staff and modernization. The study also found that the Kenya Pipeline Company employees are always prepared to put in extra effort to meet quality goals and are continually taking action to improve the quality of their work. It was further found out that the level of job satisfaction and the quality commitment aspects of the company are high. It is recommended that the company management ensures that the general working environment is conducive. This will go a long way in ensuring that all the employees are motivated to produce high quality results.