Challenges facing relief aid workers during relief aid distribution in Kenya: a case of Kenya red cross society- Tana River branch.
Millions of people are affected by drought disasters each year. There is a considerable high increase in the number of natural and man-made disasters, resulting in loss of life, property and acute shortage of food. Thousands of people who are short rains dependent and practice marginal agriculture in the Coast region suffer the heightened food insecurity. Depleted household food stocks, above normal food prices and reduced farm labour opportunities have caused declines in house hold food security for the poor and the very poor. The complexity and magnitude of global emergency relief operations through humanitarian organizations alleviate the situation. Humanitarian operations are quite complex and so, are very difficult to manage. Human resource is the most important aspect of these operations which especially deal with relief aid distribution. Historically, communication, employee competence, relief supplies and employees motivation during work in humanitarian relief operations have been known to affect delivery of humanitarian aid and goods to those who need them most. Expounding on the challenges that affect relief aid workers in service delivery during relief aid distribution, were to ensure effectiveness, efficiency, consistent conformance to expectations and beneficiary satisfaction. The aim of this study was to identify the gaps faced by the relief/field workers during relief aid distribution and address them through this research analysis so as to improve efficiency of relief aid distribution process to the community beneficiaries by Kenya Red Cross Society in Tana River and other humanitarian agencies. The specific objectives of the study were be to identify to what extent communication affect relief aid distribution, to find out how relief supplies affected relief workers in relief aid distribution, to assess the relationship between relief aid workers competence and relief aid distribution and to identify the impact of staff motivation on relief aid distribution. A descriptive research design was used in this study. A stratified sampling technique was conducted on the sample comprised for 30 respondents which was also equivalent to the whole study population. Descriptive statistical data analysis was used to show the frequencies and percentages of various responses. Excel computer package was used to present the analysis in tables. Conclusions were made that effective communication, flow of relief supplies, staff competence and measures for staff motivation were key aspects in ensuring relief aid workers conduct a smooth relief aid distribution. To avoid further challenges the recommendations were enhancing decision making as an organization culture, staff motivation and government involvement through implementation of its policies.