The challenges facing Central Bank of Kenya in implementation of Performance Management Appraisal System (PMAS)
In the recent past, especially in the last five years there has been an upsurge in the use of Performance Management Appraisal System. This is for purposes of gauging employee performance against targets. The CBK has not been left out on this and for the last about four years it has been trying to implement its PMAS. PMAS is aimed at increasing efficiency and productivity and a competitive edge at the CBK. However, the implementation of PMAS has not been without challenges. This study therefore is aimed at finding out the challenges facing CBK in the implementation of PMAS. The research had two objectives first, to determine the challenges facing CBK in implementation of PMAS and second, to establish the strategies adopted by CBK to cope with these challenges. This research adopted the use of the case study design. In-depth interviews on top management staff were used in the collection of data. Data was analyzed and presented by use of content analysis. From the findings it was observed that CBK faces many challenges including systemic and behavioral resistance, a turbulent external environmental and poor planning, among others. The Bank adopted strategies such as training, sensitization, effective communication and restructuring, among others to deal with these challenges. It is hoped that the findings of this research will be of great significance to CBK managers, the Government and the public in general.