Factors affecting revenue collection in the City Council of Nairobi

Abstract

Management of revenue collection in the city council of Nairobi has not been effective. Very little attempt has been made to improve on revenue collection. Planning the same has not been impressive either. In most cases the Audit department which acts as a watchdog of all financial management, specifically revenue collection in various collection centers suffer significantly from shortfall such as proper approach to audit work, lack of experience and planning techniques, lack of professional etiquette, reliance on manual systems and lack of training leading to poor revenue collection Audit which leaves some leakage for misappropriation.

Interference from civil leaders seriously hampers operations in revenue collection in their wards. The study proposes to fmd out the factors affecting revenue collection in the city council of Nairobi. The study was a case study. Primary information was obtained through the questionnaire from the selected departments. The target respondent was from the department concerned with revenue collection. The researcher analyzed data quantitatively by describing and summarizing it using descriptive statistics to enable the researcher to describe distribution of scores.

Statistical quantitative data was analyzed in a system ways in order to come up with some conclusions and recommendations. The study fmdings will be of great significance to all policy makers and stakeholders who include management of city council of Nairobi and civil leaders, general public and future researcher in the same area of study.