Strategic responses by Kenya Revenue Authority to challenges of globalization
Keeping in View the numerous potential benefits of globalization, the persistence of the movement of globalization seems to be better than the absence of globalization. However, the ever-growing confrontation of the global masses with the contemporary movement of globalization is threatening the very future of the western capitalist movement of globalization. Recent global happenings such as the economic recession in the West have had serious implications on the' local industries and investors too. Globalization has brought with it challenges that' have made the local firms in Kenya to devise means of staying competitive not , only in the global market but also in the local market. Globalization is creating numerous opportunities for sharing knowledge, technology, social values, and behavioural norms and promoting development at different levels including individuals, organizations, communities, and societies across different countries and cultures. Globalization has also been of concern to KRA as it looks for ways of improving efficiency for better service delivery to its clients and stakeholders, and to continue meeting its goals and objectives. The purpose of this study was to determine the challenges of globalization facing Kenya Revenue Authority custom department and to establish the strategic responses by KRA. to challenges of globalization. This was a case study since the unIt of analysis is one organisation. Self-administered interview guides were distributed among sampled employees currently employed by the Kenya Revenue Authority on a face to face basis. Secondary data sources were also employed through the use of previous documents. Being a case study, content analysis was most useful in analyzing the data. Based on the study findings, the study concludes that in the modern world of globalization, KRA has been able to keep pace with the global nature of its operations by maintaining a match between its strategy and the environment through revision of its strategies to match the turbulence to ensure success despite the globalization challenge. KRA responds to the challenges of globalization by training and development, research and development, having geographically diverse operations and the human resource management strategies. The study recommends thai although KRA has been successfuJ in neutralizing the challenges brought about by globalization, KRA should engage in more cost reduction in relation to the regions rate.